Get connected to your community

The resources and organizations listed here can help you connect with other people, find information, become involved in the community, and get support.

Wayfinding resources: get connected to your community

Don’t know where to go? These resources will point you in the direction of the services, programs, and activities available in Edmonton and across the province.

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211 Alberta and the Seniors Information Phone Line

211 is a centralized navigation support system to help Albertans find what they need. If you have a question and need an answer, 211 is an excellent place to start. 211 is staffed by Community Resource Specialists who are there to provide support 24/7. For those who prefer web, 211 Alberta also offers an online database and live chat service. Seniors and those who support them can find senior-specific information by accessing the Seniors Information Phone Line, a service offered by 211 Edmonton.

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Directory of Senior Services

The Directory of Senior Services is a comprehensive directory of supports available in the Greater Edmonton area. This resource is published annually by Sage Seniors Association and is available as a digital PDF and in print.

Sage Seniors Association

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Recreation and Wellness Directory for Older Adults

The Recreation and Wellness Directory for Older Adults provides connections to social activities, classes, and events in Edmonton. The directory is produced by the Edmonton Seniors Coordinating Council and is available online and in print.

Edmonton Seniors Coordinating Council

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Get Connected Guide

The Get Connected Guide offers an overview of community touchpoints that can help seniors get connected in their communities. The guide was produced by the Edmonton Seniors Coordinating Council.

Tools

These educational tools help offer an understanding of social isolation as well as practical information about how we all can play a role in promoting social inclusion in our communities.

Connecting the Dots to Promote the Social Inclusion of Seniors

This tool provides helpful information for identifying socially isolated individuals as well as tips to help connect them. This tool was developed by the Edmonton Seniors Coordinating Council.

Conversation Starters

Recognizing social isolation is not easy, however, there are questions you can ask to learn if a senior may be experiencing social isolation. If you have a trusting relationship with a senior, they may be open to discussing how they feel about their social network, perception of relationships, and level of support. This tool was developed by the Edmonton Seniors Coordinating Council to help individuals identify and assist potentially isolated seniors.

Fact Sheets on Social Isolation

This series of facts sheets provide useful information about social isolation in different contexts. Get information specific to navigating life transitions, linguistic and cultural barriers, caregiver isolation, physical health, low income, and mental health. These fact sheets were developed by Allies in Aging, one of the Pan-Canadian projects of the Federal Government’s New Horizons for Seniors Program (NHSP).

fACT Sheet: Seniors and Social Isolation

Developed by the Edmonton Social Planning Council, this fact sheet provides a broad overview about what social isolation is and how members of the community can act to promote inclusion.

Hello, How Are You? Campaign

“Hello, How Are You?” provides practical tips and ideas for engaging isolated seniors in our community. This campaign is an ongoing initiative of the City of Edmonton.

Neighbourhood Toolkit

Produced as part of the Government of Canada’s New Horizons for Seniors Program, this toolkit provides information, ideas, strategies, and resources to strengthen social connections within neighbourhoods. It is a useful tool for local community interest groups, including neighbourhood associations, seniors’ organizations, community service groups, faith groups, citizens groups, and individuals seeking practical methods of promoting social inclusion in their communities.

Edmonton Seniors Sector Outreach Worker Toolkit

Developed specifically with outreach workers in mind, this manual is a tool with information about engaging isolated and at-risk seniors in Edmonton.

Report on the Social Isolation of Seniors 2013-2014

In 2014, the National Seniors Council produced a comprehensive report on social isolation among Canadian seniors based on consultations with 305 stakeholders, including organizations and individuals. This report provides an in-depth review of the impacts of social isolation, factors that contribute to social isolation, and measures to prevent/reduce social isolation.

Social Isolation of Seniors – A Focus on Immigrant and Refugee Seniors in Canada

Produced by The Federal/Provincial/Territorial (FPT) Working Group on Social Isolation and Social Innovation, this tool helps organizations and service providers adopt approaches to help new immigrant and refugee seniors strengthen human connections.

Social Isolation of Seniors – A Focus on Indigenous Seniors in Canada

Produced by The Federal/Provincial/Territorial (FPT) Working Group on Social Isolation and Social Innovation, this tool helps organizations and service providers adopt approaches to help Indigenous seniors strengthen human connections.

Social Isolation of Seniors – A Focus on LGBTQ Seniors in Canada

Produced by The Federal/Provincial/Territorial (FPT) Working Group on Social Isolation and Social Innovation, this tool helps organizations and service providers adopt approaches to help lesbian, gay, bisexual, transgender and queer (LGBTQ2S+) seniors strengthen human connections.

Social Isolation of Indigenous Seniors

This report provides a comprehensive analysis of the unique experience of social isolation among Indigenous seniors in the City of Edmonton. This report was produced by Age Friendly Edmonton and the Edmonton Social Planning Council.

Social Isolation of Seniors Volume I: Understanding the Issue and Finding Solutions

This volume is the first of two documents produced by the Forum of Federal/Provincial/Territorial Ministers Responsible for Seniors to help organizations and individuals understand the social isolation of seniors.

Social Isolation of Seniors Volume II: Ideas Exchange Event Toolkit

Developed by the Forum of Federal/Provincial/Territorial Ministers Responsible for Seniors, this toolkit is meant to help people and organizations to exchange ideas and respond to the social isolation of seniors in their communities.

Who’s at Risk and What Can Be Done About It? A Review of the Literature on the Social Isolation of Different Groups of Seniors

Compiled by the National Seniors Council, this report provides an overview of risk factors among different groups of seniors, including Indigenous seniors, seniors who are caregivers, immigrant seniors, LGBTQ2S+ seniors, seniors living alone, seniors living in remote or rural areas, low-income seniors, seniors with mental health challenges, and seniors with health challenges/disabilities.

Campaign to End Loneliness Missing Millions Reports

The Campaign to End Loneliness has developed some useful resources that contain practical tips for promoting social inclusion. Although these reports are based on UK data, they still contain great information for individuals and organizations who want to promote social inclusion in their communities.

Senior Serving Organizations: A Toolkit for Inclusion

This resource helps senior-serving organizations understand how to ensure their facilities, programs, and services feel welcoming and inclusive to all seniors. This tool was developed by the City of Edmonton.

Connect to your Community

This section includes community connection points to help you get connected to activities, resources, programs, and services in Edmonton.

Information Services

211 Alberta and the Seniors Information Phone Line

211 is a centralized navigation support system to help Albertans find what they need. If you have a question and need an answer, 211 is an excellent place to start. 211 is staffed by Community Resource Specialists who are there to provide support 24/7. For those who prefer web, 211 Alberta also offers an online database and live chat service. Seniors and those who support them can find senior-specific information by accessing the Seniors Information Phone Line, a service offered by 211 Edmonton.

Get Connected Guide

The Get Connected Guide offers an overview of community touchpoints that can help seniors get connected in their communities. The guide was produced by the Edmonton Seniors Coordinating Council.

Directory of Senior Services

The Sage Directory of Senior Services is a comprehensive directory of supports available in the Greater Edmonton area. This resource is published annually by Sage Seniors Association and is available as a digital PDF and in print.

Helping Seniors Make the Right Connection Postcard

Everyone knows to dial “9-1-1” in emergencies, but did you know there are other phone lines available for non-emergency concerns? Created by the Edmonton Seniors Coordinating Council, this resource provides an at-a-glance directory for need-to-know phone numbers in Edmonton, so you can make the right connection every time.

Recreation and Wellness Directory for Older Adults

The Recreation and Wellness Directory for Older Adults provides connections to social activities, classes, and events in Edmonton. The directory is produced by the Edmonton Seniors Coordinating Council and is available online and in print.

Government of Alberta Ministry of Seniors and Housing

Alberta’s Ministry of Seniors and Housing provides quality and affordable housing, and ensures seniors have the resources and care they need. The ministry website contains government resources related to housing, benefits, financial assistance, and more.

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This web-based local directory provides contacts for many services, including crisis support, food, shelter, health and medical, clothing and essentials, violence and safety, computers, legal, financial, and family.

Financial and Legal

Government of Alberta Seniors Financial Assistance Programs

This resource outlines the types of government services available to Alberta seniors, as well as eligibility requirements. This resource includes information about the Alberta Seniors Benefit Program, Dental and Optical Assistance for Seniors Programs, Special Needs Assistance for Seniors Program, Seniors Home Adaptation and Repair Program, and Seniors Property Tax Deferral Program.

Service Canada

Service Canada is your portal for Federal financial supports, including the Canada Pension Plan and Old Age Security.

Edmonton Community Legal Centre

The Edmonton Community Legal Centre provides free legal information and advice to low to moderate income people in the Edmonton area.

Centre for Public Legal Education Alberta

The Centre for Public Legal Education Alberta provides free public legal information resources in multiple formats which include booklets, factsheets, tipsheets, and infographics.

Money Mentors

Money Mentors is a credit counselling and debt consolidation agency for Albertans. This organization promotes financial literacy and helps Albertans to get out of debt, manage their money, and plan for retirement.

Health and Nutrition

AHS Health Link

Do you have a health concern for yourself or a loved one? Call Health Link by dialing 8-1-1 for quick and easy advice from a registered nurse 24/7. A nurse will be on hand to ask questions and determine the most appropriate route of care. Please note this is not an emergency support line. In the event of a health emergency, call 9-1-1.

AHS Community Care Access

This service offers 24/7 telephone screening and referral for people who need to access Continuing Care services including Home Care, Supportive Living, Palliative and Facility living programs.

Alberta Find a Doctor Web Tool

This centralized web tool can help you find a doctor who is accepting new patients in your area. Simply enter an address, postal code or community to find doctors near you. This service is also available via Health Link.

Alberta Mental Health Support Line

Operated by the Edmonton branch of the Canadian Mental Health Association, the Alberta Distress Line provides 24/7 confidential, non-judgmental and short-term crisis intervention, emotional support and resources to people in crisis or distress and their family members, friends and caregivers.

  • 1-877-303-2642
Alberta Distress Line

Operated by the Edmonton branch of the Canadian Mental Health Association, the Alberta Distress Line provides 24/7 confidential, non-judgmental and short-term crisis intervention, emotional support and resources to people in crisis or distress and their family members, friends and caregivers.

  • 780-482-HELP (4357)
Need Help for Mental Health? Tool

Developed by the Community Mental Health Action Plan, this resource provides an at-a-glance directory for various mental health resources in Edmonton.

Free Drop-In Counselling

Find free drop-in counselling services close to you. These drop-in therapy sessions are provided by intern therapists who are completing their Masters or PhD in therapy or other counselling areas. Single sessions are one hour long and are available on a fist come, first serve basis.

Dementia Line

Operating through Health Link, the dementia line responds to the immediate needs of persons with dementia living in community settings and their care partners, who require health related advice, education, information on community resources, and emotional support for events that occur during the course of dementia.

  • 8-1-1
Edmonton Meals of Wheels

Edmonton Meals on Wheels provides the delivery of high-quality homemade meals to a diverse mix of individuals throughout Edmonton. This service is especially useful for those with mobility issues or those who have difficulty leaving home.

WECAN Food Basket Society

WECAN connects individuals and families on limited and or fixed incomes with  a basket of  fresh produce and frozen meat items.

Edmonton Food Bank

Edmonton’s Food Bank offers a variety of programs to relieve hunger in Edmonton, including their Food Hamper Program that provides hampers for families and individuals that includes fresh as well as non-perishable food.

Housing and Home Supports

ASCHA Housing Directory

This web database developed by Alberta Seniors Communities and Housing Association (ASCHA) provides an overview of seniors housing options in Edmonton. Find the best housing fit for you or a family member. The database allows you to search for specific accommodation types, including supportive and independent options.

Sage Seniors Association Housing Information Services

The housing program offered through Sage works to increase seniors’ knowledge of housing options in Edmonton and area. Sage’s Housing Information Services provides information, referrals and support for seniors seeking subsidized or non-subsidized housing.

GEF Seniors Housing

GEF is the largest not-for-profit seniors housing organization in Alberta, providing friendly, affordable, secure housing and services to more than 3,600 seniors in Edmonton.

Vista Housing for Seniors

Vista Housing for Seniors is a large provider of affordable apartment housing options for Edmonton seniors.

Seniors Home Supports Program

This program is a collaboration of six Edmonton senior-serving agencies to provide home supports service referrals to Edmonton seniors. Edmonton seniors can use the service to get referrals to home support services, such as snow shovelling, lawn mowing, maintenance, and more.

Seniors Home Adaptation and Repair Program (SHARP)

This program allows seniors to use their home equity to remain in their homes and maintain their independence. Eligible seniors can apply for a low-interest home equity loan with the Government of Alberta to cover repairs, adaptations, and/or renovations to their primary residence.

Seniors Property Tax Deferral Program

The Seniors Property Tax Deferral Program allows eligible senior homeowners to voluntarily defer all or part of their residential property taxes, including the education tax portion. This is done through a low-interest home equity loan with the Government of Alberta.

Transportation

Drive Happiness

Drive Happiness is an affordable, assisted transportation provider to help get Edmonton seniors from point a to point b. For a flat rate, volunteer drivers provide door-thru-door transportation service throughout the city.

Medically at-Risk Driver Centre (MARD) Guide to Mobility & Independence

This resource for seniors, their families, and caregivers, provides information about alternative ways of accessing services that are important to an individual’s health and well-being. This resource provides a listing of organizations and businesses that provide essential services and transportation in Edmonton and area as well as Calgary and area.

https://mard.med.ualberta.ca/mard/db/index.cfm

Seniors Transportation Info Hubs

Located in 11 spots across Edmonton, these hubs provide print information about driving, retiring from driving, using buses and taxis, and assisted transportation services for Edmonton seniors.

Edmonton Transit Service – Customer Service Centre

ETS is the public transportation authority in Edmonton and manages Edmonton’s bus and light rail transportation (LRT) networks. To learn more about public transportation options in Edmonton, contact their customer service centre.

Edmonton Transit Service Customer – Mobility Travel Tools

ETS has several travel tools for customers with mobility difficulties. All of these customer tools are available free of charge.

Edmonton Transit Service – Disabled Adult Transit Service (DATS)

DATS is a door-to-door public transportation service for Edmontonians who cannot use regular transit for some or all of their travel needs, due to a physical or cognitive impairment. Wheelchair lift equipped vehicles, minivans, accessible minivans, taxis and vans are used to provide DATS service.

Diversity Supports

Edmonton Mennonite Centre for Newcomers

The Edmonton Mennonite Centre for Newcomers provides support for newcomers to integrate into Edmonton. Support services include helping newcomers find work, learn English, and connect to the community.

Multicultural Health Brokers Cooperative

The Multicultural Health Brokers Co-operative works to enhance the health and well-being of families, and foster their efforts at building community so they can thrive in Canadian society. Cultural brokers from immigrant communities act as community connectors to help newcomers navigate social, economic, and language difficulties, and bridge the gap between newcomer families and Canadian society.

The Shaama Centre

The Shaama Centre is a dynamic community hub that offers a range of activities and services that enhance the quality of life for seniors, women and their families especially those who are isolated because of social and physical barriers.

Edmonton Indigenous Seniors Centre

EISC is the only Indigenous seniors centre in Canada and a major resource for Edmonton’s Indigenous seniors. The centre provides a meeting and gathering place for social, educational, recreational, spiritual and inter-generational activities and offers a variety of programs and services designed to enhance quality of life and promote active healthy lifestyles.

Bent Arrow Traditional Healing Society

This organization provides culturally sensitive programming for Edmonton’s Indigenous children and families.

Métis Child and Family Services

The Métis Child and Family Services Society exists to strengthen and support the health and well-being of Métis families and communities, providing culturally sensitive programs and services.

Pride Centre of Edmonton

The Pride Centre of Edmonton provides supports that respond to the needs of people with diverse sexual orientations, gender identities, and gender expressions. The centre provides an array of senior-specific services, including a Pride Seniors Coffee and Chat meetup every Thursday from 1 until 3 p.m. and a Mentorship/Caregivers program.

Aging with Pride LGBTQ2S+ Support Line

The Aging with Pride support line is a joint initiative of the Pride Centre of Edmonton, Edmonton Pride Seniors Group, and the Edmonton Southside Primary Care Network. It operates on the first and third Wednesday afternoon of each month from 4–5 p.m. LGBTQ2S+ seniors and their allies can call in to find support among friends. At this time, there is no formal program and callers are free to talk about issues important to them. Callers concerned about privacy may also call using the anonymous phone line.

1-855-703-8985, meeting ID 293-631-2402# (anonymous phone line)

  • 780-395-2626
Edmonton Seniors Centre LGBTQ+ "True Colours" Support Group

Operating out of the Edmonton Seniors Centre in downtown Edmonton, this group provides in-person support for LGBTQ+ seniors.

Recreation

Edmonton Seniors Centres

There are many seniors activity centres situated throughout Edmonton. These facilities provide seniors an opportunity to connect, socialize, and take part in programs close to home.

ESCC Recreation & Wellness Directory for Older Adults

The Recreation & Wellness Directory for Older Adults is a resource produced by the Edmonton Seniors Coordinating Council. Available in print and online, this directory provides connections to social activities, classes, and events in Edmonton.

Seniors’ Centre Without Walls

This telephone-based social group for seniors offers social and health programming, free of charge, and provides seniors opportunities to socialize, learn new skills, and stay connected. Seniors’ Centre Without Walls is an initiative of the Edmonton Southside Primary Care Network.

City of Edmonton Leisure Access Program

The Leisure Access Program is a low-cost way for low-income Edmontonians to access recreation facilities with a subsidized pass.

City of Edmonton Recreation Program Guides

These program guides provide information on recreation, community, and school programs offered by the City of Edmonton.

Men’s Sheds Association of Edmonton

Men’s Sheds provide opportunities for men of all ages and abilities to work shoulder-to-shoulder on hobbies, share stories, drink coffee, or build/fix something while simultaneously forming positive relationships and increasing neighbourly connections.

Free and low cost activities

Developed by the Edmonton Seniors Coordinating Council, this resource provides an overview of free and low-cost activities available in the City of Edmonton.

Caregiver Supports

Caregivers Alberta

Caregivers Alberta is an organization by caregivers, for caregivers. Focusing on the caregiver as an individual, this supportive organization helps caregivers maintain their well-being.

ElderCare Edmonton

ElderCare Edmonton provides the only community-based day programming for seniors in the city. These programs are situated in public centres, allowing seniors to remain in the community, where they can continue to enrich our society for as long as possible.

Alzheimer Society Alberta and Northwest Territories

This organization is working to improve the quality of life for those with dementia by offering a provincial network of educational and support services for those who live with the disease and their care partners.

Norquest College Family Caregiver Wellness Workshops

Are you caring for a loved one? These workshops by Norquest College can help you learn the skills to be confident and empowered as a family caregiver. Learn how to assist with mobility safe practices, personal and intimate care, and mealtime and medication.

Government of Alberta Caregiver Readiness Supports

The Government of Alberta has compiled helpful resources for caregivers, including strategies and tips that can help you understand your role in supporting the person you are providing care to while maintaining your health and wellbeing.

Safety

911 Emergency Services

In the event of an emergency situation where you are in immediate danger, emergency services can help.

  • 9-1-1
Edmonton Police Crime Reporting

To report crimes that are not emergencies, you can call Edmonton Police Service. Examples of non-emergency calls include reporting a crime with no suspect (i.e. theft of a license plate), a crime with a suspect who is not on the scene (i.e. fraud), a serious crime with a suspect but a lengthy delay (i.e. an assault that occurred last night), non-emergency incidents (i.e. a noisy party, drug use), ongoing crime issues that are not in progress (i.e. graffiti), or a suspicious circumstance that may indicate ongoing criminal activity (i.e. a suspected drug den).

Crime Stoppers Crime Reporting

If you have information about a crime and want to remain anonymous, you can contact Crime Stoppers.

  • 1-800-222-8477
Sage Seniors Safe House

Sage’s Seniors Safe House is for seniors over 60 who are leaving abusive situations. The Safe House provides temporary safety, shelter and support for 60 days. Support services available at the Safe House include medical services (physical and mental health support), social work, housekeeping, meals, and homecare.

Elder Abuse Intake Line

This intake phone line exists to prevent and respond to elder abuse by working in partnership with the community, thereby enhancing the well being of older adults. To report an issue or for more information about elder abuse, call this line. The intake line operates Monday through Friday from 9 a.m. until 4 p.m.

Seniors Abuse Help Line (24/7)

This phone line provides confidential, non-judgmental, and short-term crisis intervention, emotional support, and resources to those who are experiencing or concerned about someone else experiencing elder abuse.

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